You focus on the event. We focus on the tech. Together we deliver success.
JSG Digital was formed by combining two already successful enterprises, one in events and the other in communications. We have been operating since 2002 and are now responding to many of our clients’ needs in relation to technical support for virtual meetings and events.
Our people are all experienced specialists who have backgrounds in events, AV, virtual platforms and film. Just to keep it interesting we also support live music events – and they’re a bit louder than our virtual NHS meetings!
And for you we offer highly experienced and qualified technical support personnel, who also understand the needs and complexities of your industry.
In healthcare, we know what you need to deliver; we understand the difference between an advisory board and a symposium, we know why ‘digital’ sign-in sheets are needed, we are GDPR compliant, and we guide our customers to best platforms for their needs.
Platforms
Tell us what functionality you need for a meeting and we’ll either recommend a platform or we’ll see how we can make your preference work effectively.
Currently, the most common choices for secure meetings are:
MS Teams | Cisco Webex | Adobe Connect
For all three, we offer full back-end technical support, technical rehearsal support with user quick-guides, and full on-the-day support.
Zoom and Google Meet, are supported by us – but we recommend you try the other three platforms first.
Healthcare
Meetings
Advisory Board Meetings – Investigator Meetings – Webinars – Online Chat Functions – Breakout Groups – Internal Meetings – Satellite Symposia – Med Ed Communications – Standalone Meetings – Podcasts – Video Abstracts
Any country, any timezone
From two to two hundred
You focus on the event. We focus on the tech. Together we deliver success
For a virtual meeting you will be assigned a technical support person.
They will listen to your requirements/needs (slides, presentations, polling, video, broadcast-based, webinar) and recommend an appropriate platform.
They will advise on technical requirements for users, provide weblinks and user quick guides, pre-meeting tech rehearsal support, and full support on the day of the event.
This end-to-end service ensures that everyone who attends has a good experience and has easy access to technical support should any problems arise before or during the meeting (internet drop-off and need to connect via telephone line; problems with screen sharing).
Outputs post-meeting include: list of all attendees (with duration of engagement), audio and/or visual file (for report and archiving purposes) in required format (mainly mp4).
We can utilise your in-house platforms or you can use our platforms (we send you the links)
We have full licences for all key platforms.
Filming
Filming has been challenging this year, so we’ve focused on web-based recordings using platforms such MS Teams or Zoom. We still offer full post-production editing for online stream recording.
High quality full HD or 4k recording has been difficult, but there are ways
Sending a local team to someone’s office
Getting people to attend local studios
Using fully equipped Peli cases – we ship high-quality recording equipment to HCPs offices with ‘straight out of the box’ set up and telephone/internet support
Always be Covid-safe.
Confidence
We are used to operating in the highly regulated healthcare environment so that you can have full confidence in everything we do.
GDPR (General Data Protection Regulation) is an EU requirement that allows every EU citizen the right to know and decide how their personal data is being used, stored, protected, transferred and deleted. To ensure that we comply we have clear pathways for:
- Access to data, we know where we have and do not have personal data
- We can clearly identify any personal data
- Governance means that have privacy rules
- All data is protected (all data is deleted 12 months after commissioning, or sooner if a client requests. No data is shared with any third party)
- Audit, with any data still in our possession (prior to deletion) we have a clear pathway to identify where it is and what information it contains
The key privacy rule is that the tech support that you work with will password protect your data within JSG Digital servers and cloud storage; this is only shared with our identified in-house GDPR person (Jeff Singh).
We ask all clients if they would like us to supply them with audio/video outputs in a password protected format with the password supplied separately from any data links or files.
“JSG Digital is GDPR compliant, independently of who, or which company, we work with”
Contact
If you want some advice, an estimate cost for a project, or just some more information:
jeff@jsgdigital.com
Director of Technical Operations
adam@jsgdigital.com
Chief Tech Support
fran@jsgdigital
Chief Tech Support
We’re based in London, tell us your preferred platform and we’ll set up a call.
Covid-19
Moving to virtual solutions has helped as we try to continue with the ‘new normal’ but in some cases it needs innovative approaches.
Our fully equipped Peli cases can provide high quality video and audio recording at someone’s desk. A mobile option to avoid visiting film crews or trips to a studio, and shipped wherever you need.
Using pre-set up machines with plug and play add-ons, simply open the case plug it in and we’ll talk you through the rest; and if the internet is poor we record on the machine’s hard drive – so no drop off in quality.
